TERMS AND CONDITIONS

Last Updated: 11/01/2025

These Terms & Conditions govern all services provided by Ashish Infotech including staffing services, software development, website/application development, digital solutions, and related professional services. By engaging with Ashish Infotech, the client agrees to the following terms:

1. Advance Payment Policy (Development Projects)

• For any website, application, or software development project, the client must pay a minimum of 60% advance payment before project initiation.
• Remaining payment milestones will be defined based on project scope and delivery stages.
• Work will commence only after receipt of the advance payment.

2. Confidentiality & Data Protection

• Any information, documents, credentials, or data shared by the client shall be treated as strictly confidential.
• No client information will be shared with any third party without written consent, except where required by law.
• Ashish Infotech follows internal data protection practices to safeguard client information.

3. Staff Salary Confidentiality Policy

• Staff members deployed or associated with Ashish Infotech are strictly prohibited from discussing or sharing their salary details with any other staff member, whether inside or outside the workplace.
• Violation of this policy may lead to disciplinary action, including termination.
• This policy is implemented to maintain workplace harmony and operational efficiency.

4. Working Hours, Leave & Overtime

• Staff working hours shall comply with applicable IT Act and labor regulations.
• Staff will be entitled to leave on official occasions and approved holidays.
• Overtime work, if required, shall be compensated separately as per mutual agreement.
• Working hours may be increased or reduced based on project delivery requirements, only in special or critical cases and with prior intimation.

5. Staffing & Salary Assurance Policy

• Salary payment responsibility rests with the client for deployed staff.
• To ensure uninterrupted salary disbursement, Ashish Infotech may require:
  • Audited balance sheets / financial statements of the client
  • Advance salary security (up to 6 months) in specific cases
• Salary payment dates are clearly mentioned in the staff joining letter issued by Ashish Infotech.

6. Margin & Commercial Structure

• Ashish Infotech operates on a minimum service margin, generally ranging from 20% or above, calculated on staff salary or service cost, depending on engagement type.
• Margin structure may vary based on role complexity, project duration, and service scope.

7. Project Outsourcing

• Ashish Infotech reserves the right to outsource or subcontract project work, partially or fully, where required.
• In such cases:
  • No personal, confidential, or sensitive client data will be shared
  • Only essential technical information required for delivery will be used
  • Client confidentiality remains fully protected

8. Project Cost, Delivery Cost & Source Code

• Project development cost and delivery/maintenance cost are separate, unless explicitly stated otherwise.
• If the client requires:
  • Source code ownership
  • Complete handover of repositories
  an additional cost will be applicable and must be agreed upon in writing.
• Until full payment (including source code charges) is received, Ashish Infotech retains intellectual property rights.

9. Hosting & Domain Responsibility

• Hosting and domain purchase shall be the responsibility of the client.
• Ashish Infotech may assist in configuration and setup but shall not be liable for:
  • Hosting downtime
  • Domain expiry
  • Third-party hosting service issues

10. Replacement Policy (Staffing Services)

• In case of staff resignation, unavailability, or approved replacement request, Ashish Infotech will provide a qualified replacement within 24–72 hours, subject to role availability.
• Replacement terms may vary based on skill specialization.

11. Safety & Compliance

• Ashish Infotech follows workplace safety standards and maintains internal safety records.
• Safety / LTI (Lost Time Injury) self-declaration may be provided upon agreement confirmation for compliance purposes.

12. Client Satisfaction & Performance

• Client satisfaction is monitored through internal reviews, feedback, and service continuity.
• A Client Satisfaction Index (CSI) declaration may be provided upon request or agreement confirmation.

13. Limitation of Liability

• Ashish Infotech shall not be liable for delays or failures caused by:
  • Client dependency delays
  • Force majeure events
  • Third-party service disruptions
• Liability, if any, shall be limited to the value of services rendered.

14. Governing Law & Jurisdiction

• These Terms & Conditions shall be governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of competent courts in Chhattisgarh.

15. Acceptance of Terms

• Engagement with Ashish Infotech, payment initiation, or service usage constitutes full acceptance of these Terms & Conditions.